Zid connects by authorizing the Lynomia Chat app on your store. You sign in to Zid, approve the app, and come back. No token is typed anywhere and none passes through your browser.
While you authorize, Lynomia Chat also subscribes to three Zid events — an order created, its status changed, its payment status changed — so the Commerce section updates on its own when something moves. Those events carry no order data: they say which customer changed, and the orders are then read from Zid.
What you need first
- Administrator access in Lynomia Chat, and a plan that includes Commerce.
- Zid offered on your installation. If the picker marks it Not available yet, the app is not configured there.
- A Zid account that can approve an app for the store.
Steps
- Settings → Commerce → Add store → Zid.
- Connect with Zid. Zid opens in the same browser.
- Sign in and approve the Lynomia Chat app for the store.
- You come back to Settings → Commerce with the store listed as Active.
Finish the authorization in the browser you started it in. Lynomia Chat ties the return to that browser, so a link opened elsewhere will not complete it.
A worked example
A customer writes "where is order 48213?".
- The agent opens the conversation. The contact's WhatsApp number matched a Zid customer, so the Commerce section already lists that customer's recent orders.
- Order 48213 is not among the five shown, so the agent uses Find an order and types the number.
- The order comes back with its status, its payment status and its shipment, and the agent can open the tracking link or press Send tracking to put the tracking details in the reply box for review.
Note what the number is: in Lynomia Chat, a Zid order's number is Zid's order id. That is what the panel shows and what the search expects.
Who can do this
Connecting, reconnecting, disabling and disconnecting are administrator actions, recorded in the audit log. Any agent who can see a conversation sees the Zid orders in it.
Limits
- Order actions are not available. Lynomia Chat implements two Zid status steps — an order Zid has ready becomes shipped, and an order in delivery becomes delivered — but they are held until Zid's writes are verified on a live store, and no setting turns them on. There is no cancel and no refund for Zid at all: a Zid refund is a reverse order, which Lynomia Chat does not create.
- Marketplace orders never match a contact. A Zid marketplace order carries no customer, so there is nobody to link it to.
- Masked values never match. Where Zid hides a name, email or phone behind asterisks, that value is not treated as an identifier, so it cannot match or be linked.
- Guest checkouts are not matched. Zid customers are matched; an order with no Zid customer cannot be linked.
- No link to the order in the Zid admin. Zid documents no admin URL for an order, so there is no View order link. The order number and a copy button are there instead.
- One shipment per order, taken from the order's shipping method, with its tracking number and link when Zid provides them.
- Payment is shown only when Zid states it: paid, unpaid or refunded. Anything else, Zid's voided included, reads as Payment not confirmed.
- Zid allows 60 requests a minute per store. While it is limiting, the section shows its last answer, labelled with the time.
- Order dates are read in the time zone on your Zid store profile.
- Abandoned carts are not available. The feature is switched off for Zid and cannot be turned on.
- Only the latest 5 orders per customer are shown, so every figure is visible, not lifetime.
Related
If it does not work
Zid sent me back without connecting. The authorization was started in one browser and finished in another, or it took too long. Start again from Connect with Zid in the same browser.
"This store is already connected." One store belongs to one Lynomia Chat account. Disconnect it in the other account first.
The store says it needs re-authorization. Zid stopped accepting the stored access. Use Reconnect on the store and approve the app again.
A customer I know buys from us is not matched. Match is exact, on a normalized email address or a phone number in international form, and names are never used. Marketplace and masked orders cannot match at all. An agent can search by email or phone in the section and link the right customer by hand.
Disconnecting. It removes Lynomia Chat's access, the three event subscriptions and every customer link for that store. Nothing in Zid changes, and you can connect it again later.