Your account is the workspace your whole business shares. Contacts, channels, labels, templates and reports all belong to it, and everyone you add works inside it.
Two things live in Account Settings → General, and an administrator normally sets them once: your business name and your account language. Everything else you set up — channels, people, labels, automation — lives on its own page and changes often.
What you need first
An administrator account. The page is not reachable by an agent, so if you cannot open Account Settings, ask whoever set the account up.
Your business name
The name is required. It is the name your colleagues see, and it is the name in the invitation email that goes to every person you add: "You are invited to join <your business>". You can change it whenever you like, and nothing else breaks when you do.
Your account language
Also required. The account language decides three separate things:
- the dashboard language for anyone who has not chosen their own
- the language of the notification emails Lynomia Chat sends
- the language the website live-chat widget loads in
Which language is which
Three different languages are at work, and keeping them apart saves a lot of confusion.
| Language | Where it is set | What it changes | Who it affects |
|---|---|---|---|
| Account language | Account Settings → General | default dashboard, system emails, live-chat widget | everyone in the business |
| Your own language | Profile Settings | your dashboard | only you |
| Template language | on each WhatsApp template | what the customer receives | that one message |
Your own choice wins over the account default for your dashboard. It does not change the emails Lynomia Chat sends — those follow the account language, whoever receives them. If you set your personal language to Use account default, you follow whatever the account is set to.
Where the timezone really is
There is no account-wide timezone in Lynomia Chat, and this is worth knowing before you plan around one. Three different mechanisms use time, and they read it from three different places:
| What | Timezone it uses |
|---|---|
| Business hours and out-of-office replies | the timezone on each channel, set per channel |
| Reports | the timezone of the browser you are looking at them in |
| The timezone asked during first-run setup | recorded as a business detail; it does not drive either of the above |
A new channel is created with its timezone set to UTC. For the Gulf that is three hours behind local time, so
"we are open 9 to 6" will behave wrongly until you set it. Open the channel, go to its business hours, and choose
your own zone — for example Asia/Kuwait or Asia/Riyadh.
A worked example
A furniture retailer in Kuwait sets the business name to Al Manar Furnishings and the account language to Arabic, because most of the team reads Arabic. One agent handles English-speaking customers and sets her own language to English in her profile; her dashboard turns English, and everyone else's stays Arabic.
The retailer then opens its WhatsApp channel, turns on business hours, and sets the channel timezone to
Asia/Kuwait. Only now does "closed after 6pm" mean 6pm in Kuwait.
Who can do this
Administrators only, for both the name and the account language. Any person can set their own dashboard language in their own profile without help.
Limits
- There is no single account timezone. Business hours are per channel, and reports follow your browser.
- A custom reply domain and a support email address appear on this page only if inbound email is enabled for your installation. If you do not see those fields, that is why.
- Changing the account language does not retranslate anything that has already been written: canned responses, labels, templates and past messages keep the words you typed.
Related
If it does not work
The form refuses to save. Both the business name and the language are required. An empty name is the usual cause.
You changed the account language and your own dashboard did not change. You have a personal language set in your profile, and it takes priority. Set it to Use account default.
Business hours fire at the wrong time. Check the timezone on that specific channel, not the account.