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LINE

A LINE official account becomes a conversation queue your team answers from the shared inbox, alongside WhatsApp, email and the rest.

You supply:

your LINE channel credentials.

What the LINE channel carries

Your own LINE channel

Connect with the channel id, channel secret and access token from your LINE developer console. The official account stays yours.

Messages and media

Incoming messages and attachments open a conversation; replies go back through the same channel with delivery state on each message.

The same inbox behaviour

Assignment, labels, notes, mentions and reports work on LINE conversations without any separate setup.

Read next

Unified inbox Every channel in one list, with statuses, priorities, labels, private notes, mentions and search across conversations, contacts and articles. Automation rules Trigger on conversation and contact events, check conditions, then assign, label, reply or notify — without writing code.

Ready to bring your conversations together?

Create an account and connect your first channel, or email us and we will walk you through it.

Create your account Email us