What your team gets

Everything below is in the product today. Where a capability needs a setting, a credential or a plan entitlement before you can use it, that prerequisite is named on the card rather than left out.

Unified inbox

Every channel in one list, with statuses, priorities, labels, private notes, mentions and search across conversations, contacts and articles.

Teams and permissions

Teams, administrator and agent roles, optional custom permission sets, private notes and mentions that notify the right colleague.

Automatic assignment

Round robin and fair distribution with a limit and a time window, team routing, availability states and per-inbox business hours.

Contacts

Custom attributes, notes, import and export, segments, merge, and multi-channel identity so one person is one contact across channels.

Canned responses and macros

Saved replies for the questions that repeat, and macros that run several steps on a conversation at once.

Automation rules

Trigger on conversation and contact events, check conditions, then assign, label, reply or notify — without writing code.

Campaigns

Ongoing live-chat campaigns on your website, and one-off campaigns to a chosen audience.

WhatsApp campaigns setup needed

Send an approved template to an audience, with per-recipient delivery reporting.

Needs: the WhatsApp campaigns setting enabled, a WhatsApp Cloud inbox, and a template Meta approved.

Audiences

Build a contact filter once, share it with the team, and reuse it across campaigns and automation.

WhatsApp template manager

Create templates, submit them to Meta, follow approval status, and manage variables and multiple WhatsApp business accounts.

Reports

Conversation, WhatsApp, campaign, automation and flow reporting over a date range in your own timezone, plus a per-contact activity timeline.

Customer satisfaction

Ask for a rating after a conversation is resolved, and export the responses.

Flow builder setup needed

Build a guided WhatsApp conversation visually, test it, and inspect a session step by step.

Needs: the flow builder setting enabled for your account, and a WhatsApp Cloud inbox.

AI assist for agents setup needed

Five assist actions inside the conversation — rewrite, summarise, suggest a reply, suggest labels and draft a follow-up. Nothing is sent to a customer without your agent approving it.

Needs: the AI assist setting enabled for your account and your own OpenAI key. Lynomia does not operate an autonomous AI agent.

Agent bots

Connect your own bot to an inbox to handle the first message, then hand the conversation to a person with the history intact.

Message translation setup needed

Translate an incoming message and detect the language it was written in, inside the conversation.

Needs: a Google Cloud translation credential connected to your account.

Commerce setup needed

See a customer's orders beside the conversation for WooCommerce, Salla, Zid and Shopify, with live updates.

Needs: the commerce module enabled for your account, plus the credentials for your store platform. Order actions are limited by provider.