Customer satisfaction
A satisfaction survey after a resolved conversation is the cheapest honest feedback a support team can get, and the only one that comes from the customer rather than from the queue.
How the survey works
Sent when the conversation is resolved
The request goes out on resolution, on the channel the conversation was already on, so there is nothing extra for the customer to open.
A rating, and room to say why
The response carries the rating and the customer's own comment, which is usually the part that tells you something.
Reported and exportable
Results appear in reports by agent, team and inbox, and the responses can be exported for your own analysis.
Worth knowing
Agents and managers cannot attach review notes to a satisfaction response in this product; the response is the customer's, unannotated.
Read next
Reports
Conversation, WhatsApp, campaign, automation and flow reporting over a date range in your own timezone, plus a per-contact activity timeline.
Unified inbox
Every channel in one list, with statuses, priorities, labels, private notes, mentions and search across conversations, contacts and articles.
Support desk
Open a ticket with Lynomia from inside your account and follow the replies, with your workspace already attached.