Questions we are asked
Short answers, each linking to the page that answers it properly. Four of them are a no, and they are here for that reason.
- Which channels can I connect?
- Nine: WhatsApp through the official Cloud API, website chat, email, SMS, Telegram, LINE, Facebook Messenger, Instagram direct messages and a generic API channel. TikTok is in beta on installations configured for it. Each channel needs your own provider account, and Messenger and Instagram also need the matching app configured on this installation. See what each channel needs
- Do you have an AI chatbot that answers for me?
- No. Lynomia does not operate an autonomous AI agent, an AI chatbot or an AI knowledge base, and nothing in the product replies to a customer on its own. What exists is five assist actions for your agents — rewrite, summarise, suggest a reply, suggest labels and draft a follow-up — which need the AI assist setting enabled for your account and your own OpenAI key, and which an agent reads and approves before anything is sent. If you want software to answer first, connect a bot you control to an inbox and let it hand over to a person. Read what AI assist actually does
- How much does it cost?
- There is no published price list on this site. What a workspace costs depends on which channels you connect, how many people answer, how many inboxes and stores you connect and which modules you need, so we quote it. Ask and we will come back with a price. Request a quote
- Is there a free trial?
- Not as a self-service sign-up on this site today. If you want to see the product before committing, ask us and we will arrange it. Ask us about a demo
- Can I use my own WhatsApp number?
- Yes. The WhatsApp channel uses the official WhatsApp Business Cloud API with your own WhatsApp Business account — connected through guided signup where this installation is configured for it, or with your own Cloud API credentials, or through your Twilio account. The number stays yours. See what the WhatsApp channel needs
- Does it work in Arabic?
- Yes, and Arabic is the primary language rather than an afterthought. The agent interface is available in over fifty languages, the documentation is published in Arabic and English, and this website's Arabic pages are written in Arabic rather than translated from English. See the product
- Can my agents see a customer's orders?
- Yes, for WooCommerce, Salla, Zid and Shopify: the customer's recent orders appear beside the conversation, updated from your store. It is read-only — refunds, cancellations and edits happen in your store platform — and it needs the commerce module enabled for your account plus your store credentials. Read how commerce works
- Is my data separate from other customers' data?
- Yes, and it is enforced on the server rather than in the interface: a request for another workspace's data is answered as not found before any permission check runs. Roles are checked server-side on every request, and channel credentials and store keys are encrypted at rest. Read what security covers
- Do you have SOC 2 or ISO 27001?
- No, and we will not imply otherwise. There is no SOC 2, ISO 27001, PCI or HIPAA artefact for this product. What we can tell you is exactly which controls the product enforces, which is on the security page, and we are happy to answer a security questionnaire directly. Read the controls we do enforce
- Can I connect it to my own systems?
- Yes. There is a documented REST API with an OpenAPI specification and three authentication schemes, twelve HMAC-signed outbound webhook events, dashboard apps for embedding your own interface beside a conversation, and a JavaScript SDK for the website widget. The Lynomia-specific areas — flows, commerce, templates, analytics, tickets and billing — do not have published API documentation yet. Read what the API covers
- How do I get support?
- The documentation is public, searchable, bilingual and free to read without an account. Customers open a support ticket from inside their own workspace, under Help and Support, so the request arrives with the account attached. If you are not a customer yet, email us. See how to get help
- Can I get my data out?
- Contacts can be exported, and customer satisfaction responses can be exported. The analytics dashboards are read in the product — there is no CSV export of them — and there is no revenue or order-value reporting, because this product reports on conversations rather than on your takings. See what is reported