AI assist for agents setup needed
AI here helps the person writing the reply. It rewrites, summarises and suggests — and an agent reads and approves every word before a customer sees it. Nothing is sent automatically.
Needs:
the AI assist setting enabled for your account and your own OpenAI key. Lynomia does not operate an autonomous AI agent.
The five things it does
Rewrite
Take a draft an agent has written and tidy its tone, length or clarity, in the language the draft is in.
Summarise
Condense a long conversation into something a colleague taking it over can read in ten seconds.
Suggest a reply
Propose a reply from the conversation so far, as a draft in the agent's reply box, never as a sent message.
Suggest labels
Propose the labels that fit a conversation, which is the part of tidy reporting that agents skip when they are busy.
Draft a follow-up
Produce a follow-up message for a conversation that has gone quiet, for the agent to edit and decide on.
Worth knowing
Lynomia does not operate an autonomous AI agent, an AI chatbot or an AI knowledge base, and nothing above replies to a customer on its own. These five actions need the AI assist setting enabled for your account and your own OpenAI key, which means you keep the provider relationship and the cost.