Agent bots
If you want software to answer first, this is the honest way to do it: connect a bot you control to an inbox, let it handle what it can, and hand the conversation to a person — in the same conversation, with the history intact.
How a bot fits in
Your bot, your logic
The bot runs wherever you run it. Lynomia delivers the messages and takes its replies, so the behaviour is yours to build and change.
Attached to an inbox
A bot is connected to the inbox you choose, so it can answer on your website chat while a person handles WhatsApp.
Handover, not a dead end
When the bot stops, the conversation becomes an ordinary conversation for an agent, with everything the bot collected already in it.
Worth knowing
This is a connection point for a bot you supply, not a bot we provide. What the customer sees is your code's behaviour.
Read next
API and webhooks
A documented REST API, three authentication schemes, signed outbound webhooks, dashboard apps and a JavaScript widget SDK.
Flow builder
Build a guided WhatsApp conversation visually, test it, and inspect a session step by step.
AI assist for agents
Five assist actions inside the conversation — rewrite, summarise, suggest a reply, suggest labels and draft a follow-up. Nothing is sent to a customer without your agent approving it.