Every customer conversation in one inbox — whatever the channel
WhatsApp, Instagram, Messenger, Telegram, email and your website chat arrive in one place for your team, with automatic routing, ready-made replies and reports that show how the team is doing.
Customer conversations platform by Lynomia
- 9
- channels you can connect
- 50+
- languages in the agent interface
- API
- and webhooks to connect your own systems
The channels your customers already use
Connect the ones you need; every conversation lands in the same inbox with the same history.
The official WhatsApp Business Cloud API: rich messages, approved templates and campaigns, all in the team inbox.
You supply: a WhatsApp Business account, connected through guided signup or your own API credentials.
Website chat
A chat widget for your own site, with pre-chat forms and file attachments.
You supply: one line of JavaScript on your site.
Turn a shared mailbox into conversations, through Gmail, Microsoft 365 or plain IMAP and SMTP.
You supply: the mailbox you want to connect.
SMS
Two-way SMS through Twilio or Bandwidth.
You supply: your Twilio or Bandwidth account.
Telegram
Connect a Telegram bot and answer from the same inbox.
You supply: a Telegram bot token.
LINE
Connect a LINE official account.
You supply: your LINE channel credentials.
Facebook Messenger setup needed
Answer Facebook page messages in the team inbox.
You supply: a Facebook app configured on this installation, and your page.
Instagram DM setup needed
Answer Instagram direct messages beside every other channel.
You supply: an Instagram app configured on this installation, and your professional account.
API channel
Build your own channel on top of the API when you need something custom.
You supply: your own integration code.
TikTok beta
TikTok messaging, available on installations configured for it.
You supply: a TikTok app configured on this installation.
Built for a support team, not just a chat box
Routing, collaboration, automation and reporting — with the setup requirements stated where they apply.
Unified inbox
Every channel in one list, with statuses, priorities, labels, private notes, mentions and search across conversations, contacts and articles.
Teams and permissions
Teams, administrator and agent roles, optional custom permission sets, private notes and mentions that notify the right colleague.
Automatic assignment
Round robin and fair distribution with a limit and a time window, team routing, availability states and per-inbox business hours.
Contacts
Custom attributes, notes, import and export, segments, merge, and multi-channel identity so one person is one contact across channels.
Canned responses and macros
Saved replies for the questions that repeat, and macros that run several steps on a conversation at once.
Automation rules
Trigger on conversation and contact events, check conditions, then assign, label, reply or notify — without writing code.
Campaigns
Ongoing live-chat campaigns on your website, and one-off campaigns to a chosen audience.
WhatsApp campaigns setup needed
Send an approved template to an audience, with per-recipient delivery reporting.
Needs: the WhatsApp campaigns setting enabled, a WhatsApp Cloud inbox, and a template Meta approved.
Audiences
Build a contact filter once, share it with the team, and reuse it across campaigns and automation.
Documentation and support, in Arabic and English
The help centre is public and searchable, and customers can open a support ticket from inside their account.