Website chat
The website widget puts a conversation on your own pages and drops it into the same inbox as every other channel, with the same history, the same routing and the same reports.
You supply:
one line of JavaScript on your site.
What the website channel carries
One line of JavaScript
Copy the snippet from the dashboard into your site, or use it from your own tag manager. There is no plugin to install and no server-side component.
Ask before the conversation starts
A pre-chat form can collect a name, an email address, a phone number or your own custom fields, so a conversation arrives already attached to a contact.
Files and voice notes
Visitors can attach files, and your agents can reply with attachments and voice notes from the same reply box they use everywhere else.
Campaigns on your own pages
An ongoing live-chat campaign sends a message to visitors on the pages you choose, so a question can be answered before it is asked.
Control it from your own code
The JavaScript SDK sets the visitor's identity and custom attributes, opens and closes the widget, and lets your application decide when it appears.
Worth knowing
What a visitor sees about availability follows your inbox business hours and your agents' own availability states. The widget does not claim that somebody is online when nobody is.