Message translation setup needed
A customer writing in a language your agent on shift does not read is a conversation that stalls. Translation puts the message in a language they can act on, inside the conversation.
Needs:
a Google Cloud translation credential connected to your account.
What translation covers
Translate an incoming message
An agent translates a message where it sits, without copying it into another tab.
Detect the language
The language a message was written in is detected, which is also what makes routing by language a sensible thing to build.
Worth knowing
Translation needs a Google Cloud translation credential connected to your account; it is off until you connect one. The agent interface itself is available in over fifty languages with no credential at all.
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