Salla setup needed
Salla is one of the platforms most used by stores in the Gulf, and this connection puts a Salla customer's order history beside the conversation they are having with your team.
Needs:
the commerce module enabled for your account, and a connected Salla app.
What the Salla connection does
Orders matched to the customer
Recent orders and their status appear in the conversation panel, matched to the contact by the phone number or email already on their record.
Connected through Salla's own authorisation
You authorise the connection from Salla, and you can withdraw it there, so the store relationship stays with you.
Updates from the store
Changes arrive from Salla as they happen rather than on a schedule.
Worth knowing
Read-only in the conversation: acting on an order happens in Salla. The commerce module is off until enabled for your account, and what Salla reports differs from what other platforms report.