Shopify setup needed
The Shopify connection reads your store's orders so the agent in the conversation does not have to open the Shopify admin to answer a question about one.
Needs:
the commerce module enabled for your account, and a connected Shopify store.
What the Shopify connection does
Orders matched to the customer
Recent orders, status and contents in the conversation panel, matched by the contact's identities.
One Shopify connection, not two
This is the Lynomia Commerce connection. The older separate Shopify integration was retired so there is one place a Shopify store is connected and one place it is read from.
Updates from the store
Order and cart changes arrive from Shopify as they happen.
Worth knowing
Read-only in the conversation: refunds, cancellations and edits happen in Shopify. The commerce module is off until enabled for your account.