Skip to content
Lynomia Chat
عربي Create account

Slack

Some teams live in Slack. This connection posts incoming conversations into a channel you choose, and lets you decide — explicitly — whether what your team types there is visible to the customer.

Needs:

your Slack workspace, and permission to add an app to it.

What the Slack connection does

Conversations in a channel you pick

Incoming conversations are posted to one Slack channel, as threads, so a team already watching Slack sees them without opening another tool.

Two-way, or alert only

In two-way mode a reply in the Slack thread is sent to the customer, and a message beginning with `note:` stays internal. In alert mode nothing in the thread ever reaches the customer.

The conversation is still the record

Whatever happens in Slack, the conversation in Lynomia keeps the history, the assignment and the labels — so reporting does not depend on Slack.

Worth knowing

The mode is a setting, and it is worth being deliberate about: in two-way mode a Slack message without the `note:` prefix goes to your customer.

Read next

Teams and permissions Teams, administrator and agent roles, optional custom permission sets, private notes and mentions that notify the right colleague. Unified inbox Every channel in one list, with statuses, priorities, labels, private notes, mentions and search across conversations, contacts and articles.

Ready to bring your conversations together?

Create an account and connect your first channel, or email us and we will walk you through it.

Create your account Email us